The Difference is in the Design

The Virtual Classroom

Using the Internet to deliver online learning was discussed in a previous Timely Topic (Online Learning) that focused on the opportunities and challenges of using streaming video as a delivery method. This month's Timely Topic focuses on another on-line learning method: real-time computer-based conferencing.

This technology was recently demonstrated at a Technical Special Interest Group program of the Kansas City chapter of the American Society for Training and Development (ASTD). Chuck Kater of Hill's Pet Nutrition gave a live demonstration of the company's Virtual Learning Center from a remote site. 

The Virtual Learning Center is designed for interactive learning events with up to 10 participants at different locations. Learning events can be scheduled off-site and off-hours to accommodate any time zone or group preference. Participants register for the event and connect to Hill's secure server at the scheduled time. Events are held for two hours or less and content is chunked to provide learning over time.

The facilitator uses specially designed software (Learning Space in this instance) and a PowerPoint presentation to conduct the interactive course over the company's intranet. Participants can ask questions and send messages to the facilitator. Chat rooms provide areas for small group discussions. A separate phone line with speakerphone or headset allows the facilitator to converse with participants while viewing information on the screen.

A major benefit of the Virtual Learning Center is the reduction in travel time and expense compared to traditional classroom training. Despite this benefit, some people may be slow to adopt the technology.

To overcome this problem, Kater showed a videotape presentation they use to promote the Virtual Learning Center inside the company. Produced in-house, this short videotape shows a stressed-out employee as she endures the inconveniences of travel in order to attend an off-site meeting. This scenario is contrasted with the relative ease of the Virtual Learning Center. Kater and his staff also conduct live demonstration modules for potential users so they can experience the Virtual Learning Center first hand.   

The virtual classroom demonstration highlighted several issues from the training manager's point of view:

Selecting and installing virtual classroom software and hardware

Deciding which features to use (chat, application sharing, audio, whiteboard, etc.)

Training facilitators and participants on the use of the virtual classroom

Promoting the virtual classroom as an alternative to traditional training

Dealing with technical problems that might arise (e.g., server down)

The virtual classroom offers many opportunities and challenges for training managers who want to provide online learning with live instructors.

Resource:

"How to Shop for a Virtual Classroom," Sara Auerbach, Inside Technology Training (June, 1999) 

Like this article? Check out other Timely Topics.

Timely Topics is written by Audrey Choden. Please send questions or comments to achoden@trainingbydesign.com.

 

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Last modified: July 01, 2005