The Difference is in the Design
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The Difference is in the Design |
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Distributed Training One of the major issues facing training managers in the 21st century is how to distribute training and knowledge to employees to meet increased learning demand. Although instructor-led training is still the primary delivery method, more companies are using learning technologies such as web-based training, online learning and electronic performance support systems. According to the ASTD State of the Industry Report, the average firm expects 22.5% of all training to be delivered via learning technologies by 2000. Another study predicts companies will use a variety of delivery methods in the 21st century (1999 Training Industry Report). The challenge for training managers is how to organize and integrate various delivery methods. How the IRS does it The Office of Performance Technology (OPT), which provides training and support to the Internal Revenue Service and other federal agencies, has developed a Distributed Training Model. At the November meeting of the Kansas City chapter of the American Society for Training and Development (ASTD), OPT representatives Dee Olsen and Steve Larkin presented highlights of the model that focuses on combining closely integrated learning technologies:
The Distributed Training Model is designed to:
The ultimate goal is to migrate from training to performance support and knowledge management. Olsen and Larkin identified some technological issues that impact the transition from delivering computer-based training on CD-ROM to providing performance support. These issues include connecting a web interface to existing legacy systems, limiting users' access to sensitive information and increasing the availability of CD-ROM and internet technology for users. One of their current projects is to design and develop a knowledge management portal for the Taxpayer Advocate Service representatives. An easy-to-use web interface will initially provide 8,000 customer service representatives with information and resources to help them work better and more efficiently. Customer service reps can retrieve information about their job, complete an online performance appraisal form, and access online help and job aids. They can also take web-based courses and review online documentation. Olsen predicts that web-based courses will be available through the portal to 25,000 employees in 2001. Once fully implemented, the Distributed Training Model is expected to:
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Timely Topics is written by Audrey Choden. Please send questions or comments to achoden@trainingbydesign.com. |
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